Our secure Patient Portal gives you the ability to access your patient information, request prescription refills, request appointments and complete required forms online.

To enroll in our secure portal, you must first be activated by one of our staff members. If you are not sure if you have been activated please give us a call at 252-757-2663 and we can help you get setup.

Our practice participates in most major insurance plans. Patients should check with their health plan to ensure network participation. We will file claims directly with your plan before you receive a billing statement.

As a part of North Carolina’s conversion from Medicaid to NC Medicaid Managed Care, Orthopaedics East participates in the following Medicaid plans.

• AmeriHealth Caritas
• Carolina Complete Health
• Healthy Blue
• WellCare

• Medical Records Release Request

We have now transitioned to using Verisma for all medical records release procedures. To request your medical records, kindly visit their official website and follow the straightforward steps outlined there. Please allow them five to seven business days to process your request. If you had surgery at Vidant Medical Center or Vidant SurgiCenter, operative notes or other records must be obtained from the appropriate facility. For your convenience, the contact numbers are listed below.

• Vidant SurgiCenter (252) 847-7726
• Vidant Medical Center (252) 847-4469

• Release Authorization (PDF)

This form should be completed and sent to another provider to release their records to us.

• Consent for Minor (PDF)

• Disability/FMLA

The following is our process for completing disability and FMLA forms:

Your form(s) and a signed Request for Medical Records Form may be delivered to the office or faxed to (252) 758-7484. Our fee to complete each form is $20.00. This is payable by check, cash or credit card. This fee must be paid prior to the completion of the form either at the time of delivery, or, if faxed, by a telephone credit card transaction. The patient information portion of the form must be completed prior to processing.

In order to save time during your visit and to ensure your provider has up-to-date information, please complete the following prior to your visit.

• Obtain pertinent medical records, X-rays, MRI or scans that have been performed in the past for the condition you are being seen for and bring them with you to the appointment. If we do not have this information prior to your appointment, your visit may have to be rescheduled.
• Remember to bring a copy of your insurance card(s) and photo ID.
• Please bring payment for any copays or coinsurance due.
• Ensure that any prior approvals required by your health plan are obtained to avoid denials or out-of-network fees.

Please request any prescriptions or refills between 8 a.m. and 4 p.m., Monday through Friday, for same-day processing. You may contact the office at (252) 757-2663 or request refills through our Patient Portal if you have already registered.